Return Policy

What is your return policy?

Online Purchases

Return requests must be submitted through our Return Portal within fourteen (14) days of delivery for a full refund to the original form of payment or store credit. Products must be in original condition and packaging. Please note that sale items, third-party products, and items purchased with promo codes (except for the initial 10% "welcome" code) are ineligible for return, exchange, refund, or store credit.

In-Store Purchases

In-store purchases are eligible for store credit or exchange only; refunds are not available. Please present the receipt and ensure products are in original condition with tags attached, within fourteen (14) days of purchase. Sale products, products purchased with promo codes, third-party products, and e-gift cards are ineligible for return, exchange, or store credit.

Shipping Fees

Customers are responsible for all shipping fees associated with purchases, returns, exchanges, and store credit requests. Return shipping fees may be deducted from your refund.

Final Sale Items

All accessories including bags, hats, jewelry, personal use items, and third-party products are Final Sale and cannot be returned or exchanged.

What is your exchange policy? 

To request an exchange, please submit your request through our Return Portal within fourteen (14) days of delivery for a different size, color, or style of any in-stock item. The product(s) must be in its original condition and packaging. If your exchange results in a price difference, you will either be invoiced for any additional charges or refunded for the excess amount.

Please note that exchanges are not guaranteed, and inventory is not reserved until the item is returned. We recommend returning the item as soon as possible to ensure availability. Exchange orders will be shipped to the original address, as we are unable to modify addresses or shipping speeds.

 

Can I make an in-store return? 

All in-store and online purchases may be returned at our retail stores within 14 days of purchase or delivery, provided the items are offered and available in-store. Items purchased online that are not available in-store, including at our pop-up stores, are ineligible for returns due to the curated selection offered at these locations.

For items ineligible for in-store returns, please submit a return request through our Return Portal mail the items back.

 

How long do I have to make a return once my request is approved? 

If items are not returned within twenty-eight (28) days from the return approval date, the return approval and shipping label will be canceled. Returns and exchanges will be ineligible after the twenty-eight (28) day period. There will be no exceptions.

 

I received a damaged product. What should I do?

Please visit our Return Portal to submit a request with photos of the damaged area. Please note all goods are to be inspected for any defects as soon as the package is received.

 

When will I receive my refund?

Once the return has been received at our facility, please allow at least five (5) business days for your refund to be issued. Our team will notify you once the refund has been processed.

 

My order has been marked as delivered, but I have not received it.

When you place an order with us, please note that the liability is between you and the shipping provider (UPS, USPS). We do not replace lost or stolen packages. There are no exceptions to this policy. 

Please ensure your shipping address is accurate before placing your order, as we cannot be responsible for packages sent to incorrect addresses due to input errors. If you need to update your shipping address, email us at hello@modrefclothing.com with your order number as soon as possible.


If your package is marked as delivered but you have not received it, please consider the following:

• The delivery person may have placed your package in a discreet location to prevent theft.
• The delivery status may have been updated prematurely, and the package is still in transit.
• A neighbor or housemate may have accepted the package on your behalf.

For UPS Domestic Packages: If your package is marked as lost or damaged, you may file a claim with UPS directly using your tracking number.

 

 

Our online Return Policy only applies to orders placed on modrefstores.com, commonmarketstores.com and commonmarketshop.com. 

We reserve the right to revise the above policy at any time, with or without notice (subject to applicable law), if such policies are not a contract of any kind.