Return Policy

What is your return policy?

For all online purchases, return requests must be submitted through our Returns & Exchanges portal within fourteen (14) days from delivery date for a full refund back to the original form of payment or store credit. Product(s) must be in its original condition and original packaging. All sale items, jewelry, accessories, or any items purchased with promo codes (with the exception of the initial 10% "welcome" code) are ineligible for return, exchange, refund or store credit.

In-store purchases are only eligible for store credit or an exchange. A refund is not offered for product(s) purchased in-store. Please have the receipt and the product(s) in its original condition (with tags attached) within fourteen (14) days from purchase. All sale products, products purchased with a promo code, and e-gift cards are ineligible for return, exchange or store credit.

The customer is responsible for all shipping fees associated with any returns. The return shipping fee may be deducted from your refund. 

All beanies, hats, jewelry, and personal use items are Final Sale.

All non-damaged, non-defective returns from in-store and online purchases are subject to a 20% restocking fee.

What is your exchange policy? 

For all online purchases, exchange requests must be submitted through our Returns & Exchanges portal within fourteen (14) days from delivery date for a different size, color or style of any in-stock item. Product(s) must be in its original condition and original packaging. If your exchange results in a price difference, you will either be invoiced for any additional charges or receive a refund for the excess amount.

Exchanges are not guaranteed and inventory is not reserved until the item is mailed back. We recommend returning the item you wish to exchange as soon as possible. Exchange orders will ship to the same address as the original order as we are unable to edit addresses or shipping speeds.

What is Re:do?

Re:do provides complimentary and unlimited return shipping for exchange or store credit requests for a nominal fee of $1.98. This excludes shipping fees associated with refund requests. 

How do I submit a return or exchange request?

Please visit our Returns & Exchanges portal to submit a request.

Do you accept returns after 30 days?

If the item(s) is not returned within thirty (30) days from the return approval date, the return approval and shipping label will be canceled. Returns and exchanges will be ineligible after the thirty (30) day period. There will be no exceptions.

I received a damaged product. What should I do?

Please visit our Returns & Exchanges portal to submit a request with photos of the damaged area. Please note all goods are to be inspected for any defects as soon as the package is received.

When will I receive my refund?

Once the return has been received at our facility, please allow at least five (5) business days for your refund to be issued. Our team will notify you once the refund has been processed.

 

Our online return policy only applies to orders placed on modrefstores.com, commonmarketstores.com and commonmarketshop.com. 

We reserve the right to revise the above policy at any time, with or without notice (subject to applicable law), if such policies are not a contract of any kind.